Questions and answers
Short answers to the questions agencies ask most, grouped by topic.
Getting started
5 questionsWhy can't I sign up for Kredia?
Kredia is invite-only right now. You can register only with an email address that has a pending team invitation.
Ask your agency's Owner or an Admin to invite you, then register with exactly the address they invited. To open a new agency, contact us.
What's the difference between an agency and a client in Kredia?
Your agency is your workspace: it holds your team, your clients and everything you publish. A client is a business you manage social media for.
Each client has its own connected accounts, approval rules and posts.
Can Kredia write captions or suggest content with AI?
Not today. The composer has no AI caption writer and no content suggestions.
An assistant is in development, and we'll announce it when it's available.
How do I contact Kredia support?
There's no chat inside Kredia. Use the Contact page, which opens your email app, or write to [email protected].
Include your agency's name, the client, and a screenshot of what you see, so we can help faster.
Which social networks does Kredia support?
You can publish to Instagram, Facebook, TikTok, YouTube Shorts, LinkedIn, Pinterest and Threads. For Google Business Profile, Kredia handles reviews, Q&A and photos, but not posts.
Pinterest and Google Business Profile depend on approval from those platforms, so they may not work for your agency yet.
Clients and connected accounts
7 questionsCan I connect a personal Instagram account?
No. Instagram lets outside tools connect Business or Creator accounts only.
The account owner can switch to a professional account for free in the Instagram app's settings, then connect it again in Kredia.
Why does Kredia need my client's email address?
Kredia sends the client portal sign-in code and the connection links to that address, so use the client's real inbox.
If the address is wrong, the client sees "This email isn't registered" when they try to sign in to the portal.
How can my client connect their accounts without giving me their password?
Send them a connection link: open the client's Connect Social Media window and click Send connection link to the customer on the platform's card.
The client signs in on the platform's own page, so neither Kredia nor your team ever sees the password. This works for Instagram, Facebook and TikTok.
Which platforms can I send a connection link for?
Instagram, Facebook and TikTok. A connection link is valid for 7 days.
For YouTube, LinkedIn, Pinterest, Threads and Google Business Profile, connect the account yourself from the client's card, for example on a call with the client.
Why does LinkedIn keep asking me to reconnect?
LinkedIn access expires after 60 days, and LinkedIn doesn't let apps renew it automatically.
A week before it expires, the LinkedIn card shows Reconnect by and the date. Reconnect from the client's Connect Social Media window and sign in to LinkedIn again.
What happens when I disconnect a client's account?
Kredia deletes the access it stored for that account, so it can no longer publish to it. Posts that were already published stay on the platform.
To remove Kredia's access completely, also remove Kredia in the platform's own settings (for example, under apps and websites in Instagram or Facebook).
Can I publish posts to Google Business Profile?
No. Kredia's Google Business area covers reviews, Q&A, photos and insights, and the composer doesn't publish to Google Business Profile.
The area works only after Google approves API access, and only for a verified location.