How to connect Instagram

Connect a client's Instagram account once, and Kredia can publish feed posts, carousels (up to 10 items), Reels and Stories for them, and show their insights, comments and messages.

Before you start#

• The client exists in Kredia. If not, add them on the Customers page first.
• It's a Business or Creator account. Personal Instagram accounts can't be connected. The client can switch to a professional account for free in the Instagram app's settings.
• You can sign in to it. You, or the client, sign in to the Instagram account in a popup. If the client would rather not share their password, send them a connection link instead (see below).
• To connect through Facebook: the Instagram account must be a Business account linked to a Facebook Page, and you sign in with a Facebook profile that manages that Page.
• Popups are allowed for kredia.io in your browser.

Any member of the agency team can connect accounts.

Connect the account#

1. Open Customers and find the client's card.
2. Click Connect Social Media.
3. On the Instagram card, pick one of the two buttons:
   • Connect signs in with Instagram. This is the usual choice.
   • Connect via Facebook (audio) signs in with Facebook Login for Business. Use it when the client's Instagram Business account is managed through their Facebook Page.
4. A popup opens on Instagram's (or Facebook's) own sign-in page. Sign in to the client's account and allow the permissions Kredia asks for.
5. The popup closes and the Instagram card turns green, showing Connected and the account's @username.

You can now pick this client's Instagram account when you create a post.

Let the client connect it themselves#

On the Instagram card, click Send connection link to the customer. Kredia emails a link to the email address on the client's record. The link is valid for 7 days. The client signs in on Instagram, and the card in Kredia turns green as soon as they finish, without a page refresh. Kredia never sees the client's password.

Reconnect when it says "Expired"#

Kredia renews Instagram access automatically, but a connection can still stop working, for example if access to Kredia is removed on Instagram's side. The card then turns amber and shows Expired — reconnect.

1. Click Reconnect on the Instagram card.
2. Sign in to the same account again in the popup.

Until the account is reconnected, Kredia can't publish to it.

Disconnect#

Click Disconnect on the Instagram card. Kredia deletes the stored access for that account. Posts that were already published stay on Instagram.

What can go wrong#

• A personal account won't connect. Switch the account to Business or Creator in the Instagram app, then connect again.
• Nothing happens when you click Connect. Your browser probably blocked the popup. Allow popups for kredia.io and try again.
• Music doesn't publish. The "Connect via Facebook (audio)" button mentions audio, but a song you pick in Kredia is shown in the preview only. It is not attached to the published post. To use a song, add it in the Instagram app.
• Some profile changes aren't possible from Kredia. Instagram doesn't let apps change the bio or profile picture, manage Highlights or add music.