---
title: "Account shows \"Expired, reconnect\""
summary: "A client's social account stopped working in Kredia. Why connections expire, and how to reconnect and recover the posts that failed meanwhile."
url: https://kredia.io/help/en/troubleshooting-and-platform-limits/reconnect-an-expired-account
lastVerified: 2026-10-24
---

# Account shows "Expired, reconnect"

## Symptom

- In the client's **Connect Social Media** window, a platform card is amber and shows **Expired — reconnect**.
- The LinkedIn card shows **Reconnect by** and a date.
- Posts to that account fail with an access or token error.
- When you schedule a post, Kredia warns that the account's token expires in a few days.

## Why it happens

Kredia publishes with an access permission that the social network gives it when someone connects the account. The network can end that access, for example when:

- the account's password changes, or someone removes Kredia in the account's settings;
- the person who connected a Facebook Page loses their admin role on it;
- the access simply runs out. **LinkedIn** access always ends after 60 days and can't be renewed automatically, so Kredia shows **Reconnect by** a week before.

Some older connections also miss permissions added later: TikTok connections made a while ago may lack statistics, and older Instagram connections may lack comment permissions.

## How to fix

1. Open **Customers**, point at the client's card and click **Connect Social Media**.
2. On the amber card, click **Reconnect**.
3. Sign in to the **same** account in the popup and allow every permission Kredia asks for. For Facebook, select the client's Page again. For LinkedIn, pick the same profile or Company Page.
4. Check that the card is green again.
5. Open **Scheduling** and look for posts marked **Failed** while the account was disconnected. Use the paper-plane icon (**Post Now**) to publish each one, or give it a new time.
6. If the client has Instagram comment auto-replies, open each rule and save it again.

If only the client can sign in to the account:

- For **Instagram, Facebook or TikTok**, send them a new connection link. See [How to send a client a link to connect their own accounts](https://kredia.io/help/en/clients-and-connections/invite-client-to-connect).
- For other platforms, reconnect together on a call, with the client signing in.

## Still stuck?

If the card turns amber again right after you reconnect, email office@kredia.io with the client's name and the platform, or use the [Contact page](https://kredia.io/contact).

## See also

- [How to connect, reconnect or disconnect a social account](https://kredia.io/help/en/clients-and-connections/connect-a-social-account)
- [How to connect Instagram](https://kredia.io/help/en/clients-and-connections/connect-instagram)
- [Why does LinkedIn keep asking me to reconnect?](https://kredia.io/help/en/faq/clients-and-connections#linkedin-reconnect)