---
title: "How to read and reply to comments"
summary: "Read and answer comments on a client's Instagram posts from Kredia, and see Facebook and YouTube comments."
url: https://kredia.io/help/en/inbox-and-comments/reply-to-comments
lastVerified: 2026-10-24
---

# How to read and reply to comments

You can read and reply to comments on a client's published **Instagram** posts without leaving Kredia. New comments appear while the post is open, so you don't need to refresh. For **Facebook** and **YouTube** you can read comments, but you reply in the platform's own app.

| Platform | Read comments | Reply from Kredia |
| --- | --- | --- |
| Instagram | Yes (web) | Yes (web) |
| Facebook | Yes (web, on Preview) | No |
| YouTube | Yes (mobile app) | No |

## Before you start

- **The client's account is connected.** See [How to connect Instagram](https://kredia.io/help/en/clients-and-connections/connect-instagram).
- **The post is already published.** Comments show on published posts only, not on scheduled ones.

## Reply to an Instagram comment

1. Click **Preview** in the sidebar.
2. Pick the client at the top of the page.
3. Stay on the **Instagram** tab and click a published post.
4. Click **Comments** to open the list.
5. Click **Reply** under the comment you want to answer.
6. Type your answer in **Write a reply…** and press Enter.

Your reply is posted publicly under the comment, from the client's account. You can do the same from the client's profile page: open a post in its grid and use **Comments** there.

## Read Facebook comments

1. Click **Preview** in the sidebar and pick the client.
2. Click the **Facebook** tab and open a post.
3. Read the comments under it. To answer, use Facebook or Meta Business Suite.

## Read YouTube comments

In the Kredia iPhone app, open the client from **Home**, tap the **YouTube** pill and open a video. Comments are read-only there.

## What can go wrong

- **"Could not load comments. The account may need to be reconnected with comment permissions."** The Instagram connection was made before Kredia asked for comment permissions. Reconnect Instagram and accept every permission. See [Account shows "Expired, reconnect"](https://kredia.io/help/en/troubleshooting-and-platform-limits/reconnect-an-expired-account).
- **No Comments section.** The post is scheduled, not published yet.
- **The comment and reply controls are in English** even when Kredia is set to Hebrew.

## See also

- [How to set up an Instagram comment auto-reply](https://kredia.io/help/en/inbox-and-comments/set-up-instagram-auto-reply)
- [How to read and reply to direct messages](https://kredia.io/help/en/inbox-and-comments/reply-to-direct-messages)
- [How to preview a client's feeds](https://kredia.io/help/en/scheduling-and-calendar/preview-client-feeds)