---
title: "How to send a client a link to connect their own accounts"
summary: "Email your client a secure link so they connect their Instagram, Facebook or TikTok account themselves, without sharing their password."
url: https://kredia.io/help/en/clients-and-connections/invite-client-to-connect
lastVerified: 2026-10-24
---

# How to send a client a link to connect their own accounts

If your client would rather not share their password, send them a connection link. They open it, sign in on the social network's own page, and the account is connected to their client record in Kredia. Neither you nor Kredia ever sees their password.

The link works for **Instagram, Facebook and TikTok** only.

## Before you start

- **The client's email on file is correct.** The link goes to the email address on the client's record. Check it with the pencil icon on the client's card.
- **The account isn't connected yet.** The button appears only on cards that aren't connected.
- For **YouTube, LinkedIn, Pinterest, Threads and Google Business**, connect the account yourself instead, for example on a call where the client signs in. See [How to connect, reconnect or disconnect a social account](https://kredia.io/help/en/clients-and-connections/connect-a-social-account).

## Send the link

1. Open **Customers**, point at the client's card and click **Connect Social Media**.
2. On the **Instagram**, **Facebook** or **TikTok** card, click **Send connection link to the customer**.
3. Kredia confirms **Connection link sent to** and the client's address.

![The TikTok card with the Send connection link to the customer button](https://kredia.io/help/img/invite-client-to-connect/1-en.webp)

## What the client does

1. The client opens the link in the email within 7 days.
2. Kredia sends them to the network's official sign-in page, where they sign in and allow access.
3. They see **Connection complete**, with a button to sign in to the client portal.

As soon as the client finishes, the card in your **Connect Social Media** window turns green, without a refresh.

## What can go wrong

- **"Created the link but the email could not be delivered".** The email didn't go out. Check the client's address on their record and send the link again.
- **The client sees "Connection failed" or "The link is invalid or has expired".** The link is probably older than 7 days. Send a new one.
- **"Sending the invitation failed" on another platform's card.** The button also shows on the LinkedIn, Pinterest, Threads and Google Business cards, but the link isn't available for those platforms. Connect them yourself.
- **The YouTube link doesn't work.** For YouTube, the email is sent but the link fails. Connect YouTube yourself.

See [A client's connect invite link doesn't work](https://kredia.io/help/en/troubleshooting-and-platform-limits/client-invite-link-not-working) for more.

## See also

- [How to add a client](https://kredia.io/help/en/clients-and-connections/add-a-client)
- [How can my client connect their accounts without giving me their password?](https://kredia.io/help/en/faq/clients-and-connections#connect-without-password)